“ We have been involved in several businesses over the years and have found out the hard way that the most important aspect for us when purchasing hardware that must be used day in and day out has always come down to three things: training, reliability and technical support.
I researched several systems before we bought from Vac Systems and spoke with several of their customers. All were happy with their purchase. I couldn’t get anyone to say anything bad about the Super Collector 3000 vfd or the guys at Vac Systems. We purchased a complete equipment package including the Super Collector 3000 vfd vacuum collection system in the spring of 2003 and couldn’t be happier with the system and Vac System Industries. We’ve never had any type of mechanical failure on the job.
I was very impressed with Doug Groshong, our trainer from Vac Systems. He was very unassuming and a great teacher. He not only knew a great deal about their systems but also obviously has been in the duct cleaning business for sometime. If I had a major problem on a big project, this is the guy I would want on the site with me.
I’ve never been able to stump Pete Haugen on any question I’ve asked him. He has always taken the time to explain everything every time I’ve called, no matter how silly the question. He has great knowledge of not just his products but of duct cleaning in general and NADCA protocols.
All in all I would rate our buying experience and satisfaction as above average. I think these people have the best collector on the market and a solid group of people to back it up |