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Air Duct Cleaning Training

Posted by Peter Haugen on Tue, Apr 12, 2016 @ 10:19 AM

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Training your employees is very important to the success of your air duct cleaning business.  You want a consistent approach with good cleaning results to ensure good customer satisfaction.  Customer satisfaction is the root of all business success!

How do you know when it’s time to hire and train additional employees?

  • Your existing employees are overloaded with work
  • You have a good backlog of work
  • You are projecting even more growth

What to Include in Employee Training:

  • Your internal business practices
    • Appearance and timeliness
    • Time cards/salaries/benefits
    • Equipment and vehicle responsibilities
    • Customer invoicing and payment
  • HVAC Systems
    • Types of HVAC systems
    • Components in the HVAC systems
    • Your cleaning process
      • Negative pressure and zoning off
      • Cleaning tools (air washing/whipping, power brushing, contact vacuuming, etc)
      • Dirt containment and disposal
      • Cleanliness verification
    • Customer Service
      • Appearance
      • Promptness
      • Initial customer contact
        • Explain what you will be doing
        • Answer any questions
      • Ending customer contact
        • Explain what you did
        • Cleanliness verification
        • Answer any questions
        • Present invoice and collect payment  

Training Resources

You want your employees to be professional, knowledgeable, and customer orientated.  This means initial training of new employees and ongoing training for all employees to reinforce your standards/expectations and improving worker knowledge.   

For questions and more information on air duct cleaning contact Peter Haugen at phaugen@vacsysint.com or 855-Vac-Systems or 952-808-1619.   

 

Tags: air duct cleaning